RETURN AND REFUND POLICY

Except as otherwise stated, you have 14 days after receiving your order to decide if you want to keep or return your items. Returned items will be credited back to you for the full amount of the purchase price in the refund method you choose, either in the form of Resell Rack thrift shopping credit or in your original form of payment. If you choose to receive a refund in your original form of payment, a return shipping fee will be deducted from your refund amount. If you choose to receive Resell Rack thrift shopping credit, Resell Rack will provide you with a pre-paid return label. However, customers initiating more than one return per month will be responsible for the cost of the return shipping, items purchased with Resell Rack thrift shopping credit will always be refunded back as thrift shopping credit. Original shipping charges will not be credited or refunded when returning items.

Please note that we will only offer credit or a refund for items if they are returned to Resell Rack on a timely basis and are in the same condition in which you received them. If you do not meet these requirements, your returned item will be forfeited.

For more information on how to create an order return, please click here.

Final sale items are non-returnable. However, we do guarantee the quality and authenticity of handbags. If you have questions regarding a handbag or final sale item that was purchased, please visit our Support center.

We want you to be 100% satisfied with our Services. If you are less than satisfied, please contact our Customer Service by email at support@resellrack.com so that we can help resolve the issue.

In order to keep our prices low, certain items maybe subject to restocking fees in addition to any applicable return shipping fees. If an item is subject to a restocking fee, we will clearly display the restocking fee in the item Details section as well as in the returns process.

PRODUCT DESCRIPTIONS

While we attempt to be as accurate as possible, Resell Rack doesn’t warrant the product descriptions or other content of any Services is accurate, complete, reliable, current, or error-free. We have made every effort to display as accurately as possible the colors and styles of our products. We cannot guarantee that your computer monitor’s display of any color or style will be accurate. If a product offered by Resell Rack is not as described, your sole remedy is to return it in unused condition.

For additional information on our Products, please visit our Support Center.

StyleFixxMe Boxes

When you request a StyleFixxMe Box –  a collection of clothing curated our personal stylist customized for you from our Resell Rack inventory. It constitutes an offer to purchase the items provided in your StyleFixxMe box. We may accept your offer by processing your non-refundable deposit. StyleFixxMe boxes may only be shipped to U.S. addressees – excluding Alaska and Hawaii.

We will charge you a non-refundable deposit to your credit card or other authorized payment methods when you request a StyleFixxMe box. For the items you choose to keep, the non-refundable deposit will be credited towards the purchase price of those items. The risk of loss fo the items in your StyleFixxMe box passes to you when we deliver the items to the carrier.

You may return any items provided in your StyleFixxMe box by mailing them back to us with the shipping label provided in your box. Any items you return must be postmarked no later than seven (7) days after you receive the box (“Return Date”). Items must be returned in the same condition in which you received them (e.g. “New Tags” items must be returned with the original tags still attached). You will retain title to the items in your box and risk of loss of the items will remain with you until we receive the returned items and we determine that the items were returned in the same condition.

GIFT CARDS

You may purchase Resell Rack gift cards through the Services (“Gift Cards”) via the website or other methods offered. Your purchase, use or acceptance of any Gift Card constitutes acceptance of the “Gift Card Terms. The Gift Card Terms constitute a contractual agreement between you and Resell Rack, Inc. which is the issuer and sole legal obligor of the Gift Cards.

Gift Cards can be redeemed solely for merchandise through our website and are not refundable or redeemable for cash except to the extent required by law. Risk of Loss and title for Gift Cards pass to the purchaser upon electronic transmission to the purchaser or designated recipient, or Resell Rack’s delivery to the carrier, whichever is applicable. Resell Rack is not responsible for lost or stolen Gift Cards, or for use without your or the recipients permission. Resell Rack reserves the right to close accounts or request alternative forms of payment if a Gift Card is fraudulently obtained or used. For complete terms and conditions applicable to the Gift Cards, please visit Gift Card Terms.

PURCHASES AND PRICING

In order to make a purchase using the Services, you must have a valid payment method on file with us. You are responsible for paying all fees and applicable taxes associated with our Services. If your payment method fails, or your account is past due, we may collect fees owed using other collection mechanisms. This includes, without limitation, charging a portion of the owed amount, charging other payment methods on file with us, retaining collection agencies and for accounts over 180 days past due, deducting the amount owed from your approved online payment account. To ensure uninterrupted service and to enable you to conveniently make additional purchases, Resell Rack will store and update (e.g. upon expiration) your payment method on file. If you choose to use a third party payment service offered by Resell Rack, such as PayPal or Affirm, you are subject to their terms of use and privacy policies.

Our inventory availability and listing prices are subject to change at any time without notice. Pricing for items from non-local distribution centers may include a surcharge to cover additional localization and logistics costs. In order to maximize the selection of items available for sale, Resell Rack reserves the right, in its sole discretion, to limit the amount of time an item may remain in a customer cart. Unfortunately, at times pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or contains other materials that you have provided to or stored in your TPS account. You can revoke our access to any TPS at any time by disconnecting your TPS account via your Resell Rack account.

ELECTRONIC COMMUNICATIONS

By creating an account, you agree that you may receive communications from Resell Rack, including, but not limited to, newsletters, promotions, special offers, account reminders and updates.

When you use our Services or send emails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically.You consent to receive communications from us electronically, such as emails, texts, mobile push notifications, or notices and messages on this site or through the Services, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You also understand that you can remove yourself from these communications by clicking the “Unsubscribe” link in the footer of our emails or by contacting our customer service department at support@resellrack.com.

RIGHT TO ACCESS

The Services are not targeted towards, nor intended for use by, anyone under the age 16. For example, Resell Rack does sale products for children, but it sales them to adults, who can purchase with a credit card or other permitted payment method. If you are under the legal age of majority in your jurisdiction (usually 18), you may use the Services only with involvement of a parent or guardian. By using the Services, you represent  and warrant that you are 16 years of age or older. If you’re not at least 16 years of age, do not access, use or register for an account. In addition, you may not make a purchase from our sites unless you are at least 18 years of age.